Providence Medical Center has been named as one of America’s Best Hospitals for Obstetrics & Outpatient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that Providence Medical Center is in the top 8% of 4,542 U.S. hospitals offering obstetrics.
The methodology for America’s Best Hospitals for Obstetrics is unique in that it combines national accreditations, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results and hospital outcome scores with primary research about women’s healthcare preferences. It is the only award recognizing excellence in obstetric services based on robust criteria that consider patient satisfaction and clinical excellence.
The America’s Best Hospitals for Obstetrics gives consideration to the following specific criteria (all are not required):
- The percentage of patients reporting through the HCAHPS survey that they would definitely recommend the hospital
- Patient safety ranking based on 11 Centers for Medicare and Medicaid Services’ measures of infection and complication rates
- Low rates of early elective deliveries (between 0-1%)
- Baby-Friendly USA designation, a World Health Organization (WHO)/United Nations Children’s Fund (UNICEF) initiative to support best practices for breast feeding education and counseling
- Level III and Level IV neonatal intensive care designations to provide comprehensive care for the most complex and critically ill newborns.
“Pregnancy is one of the most special times in a woman’s life,” said Delia Passi founder and CEO of the Women’s Choice Award. “New moms have many choices when it comes to having their baby, so choosing where to deliver the baby is right up there with choosing the best doctor. We’ve made it easy for moms to identify the hospitals that are proven to deliver an outstanding experience.”
Providence Medical Center is one of 408 award recipients representing the hospitals that have met the highest standards for obstetrics across the U.S.
Hospitals aiming to provide the most appropriate and value-based care along with advances in technology such as minimally invasive techniques have shifted many patient cases to outpatient settings. As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.
“Overnight stays in the hospital can be very stressful and costly. With the advancement of technology, hospitals are now able to offer more procedures on an outpatient basis which is much more convenient, more affordable and less stressful,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Women have demanding lifestyles with over 70% of moms employed so making it easy for her to find hospitals that provide the best outpatient experience helps simplify her life.”
The methodology used to select Providence Medical Center as one of America’s Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP) or Det Norske Veritas Healthcare (DNV). Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry. The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings and patients’ recommendation are eligible for the outpatient experience award.
Providence Medical Center is one of 294 award recipients representing the hospitals that have met the highest standards for outpatient experience in the U.S. by the Women’s Choice Award.
“We are honored to receive this recognition for our Obstetrics and Outpatient services,” said Jim Frank, CEO Providence Medical Center. Our goal is to be the health care provider of choice for our region and to deliver exceptional healthcare to our patients and community. Receiving this award reinforces the intentional steps we’ve taken to make sure our patient experience is one of the best in the country.”