Our patient portal can be accessed online, or through a mobile app. The portal offers convenient and secure online access to your health records and the option to request an appointment.
An invitation will be sent to the email address you provided. Step-by-step instructions allow you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to set your own username and password.
If you requested an invitation and did not receive it, please check your junk and/or spam folder(s).
For questions or assistance, please call 402.375.7970.
Yes. You can use any mobile device with internet access to log into your account. The HealtheLife mobile app is available for Apple and Android users. Apple users may download the app from the App Store on your iPhone or iPad. Android users can download the app through the Google Play store.
Yes. You can connect your health records to some health management apps or diet/fitness trackers.
Any person age 13 and older with an active email address can have a patient portal. If you are the parent or legal guardian of a child under age 13, their account must be initiated by you. (See “What is proxy access?” below.)
Yes, minors at age 13 may have access to their own account.
No. To protect privacy, each patient has a separate account, and each patient must have a unique email address to access their own individual portal. However, you can grant proxy access to a spouse to allow them to view your health records.
Using the patient portal to view another patient’s information is called proxy access. As a parent or guardian, you can use a patient portal to access the health records of your minor child. Adults can grant proxy access to their health records to a spouse, family member or friend.
Patients who wish to grant proxy access to a spouse, family member, or friend can do so by visiting the registration desk or Medical Records department at Providence Medical Center. Parents who wish to view their child’s health information in a patient portal must be a parent or permanent legal guardian of the patient.
Lab test results are viewable in the patient portal immediately after the results are determined and entered into the electronic medical record. If you do not see the test results you are looking for, please note that some test results do not populate in the portal. We can provide those tests upon request, in the format of your choice.
Radiology results are available in the patient portal immediately after results are determined by a Radiologist and entered into the electronic medical record.
Yes. You can download your health record by clicking the Download button next to your results, saving your attachment, and emailing it to your physician.
Yes. You can request an appointment.
To change an existing appointment for services at the hospital, please contact Providence Medical Center directly.
A Pay My Bill link for payments to the hospital is available in your portal. You may also pay your bill via the Providence Medical Center website.
Click the “Forgot password” link on the sign-in page to reset your password online. You may also call 877-621-8014 to request a new, secure password.
• For problems with your password call 877-621-8014.
• For help with invitations, email address or medical record number call 402.375.7970.
If you see an error with the health information in your portal call the Medical Records department at 402.375.7952.
Yes, service is also available in Spanish. Language preferences can be set in Settings, under Account.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through the patient verification processes used with self-enrollment or through email invitation. Each account is password protected.
Cerner Health provides the software that Providence Medical Center uses for their electronic medical record system.
Each patient portal will allow you to receive personal health information electronically, maintain unique personal profiles online, and access personal health information. All patient portals are provided without charge to registered patients of Providence Medical Center.